Accessibility Statement
This statement was last updated on March 30, 2025
Wabash Frisco & Pacific is committed to providing a safe and accessible travel experience for all passengers, including those with special needs or disabilities. We believe that everyone should have the opportunity to enjoy the convenience and comfort of our train services.
1. Assistance for Boarding and Travel
We offer a range of services to assist passengers with disabilities in boarding and traveling comfortably:
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Accessible Boarding: We provide assistance to passengers with mobility challenges in boarding the train. Our staff is available to offer support assistance in getting to and from the train platform, and securing seating. If you require assistance, please notify us in advance or upon arrival at the station so we can ensure a smooth and safe boarding process.
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Wheelchair Accessibility: Our trains are not equipped to accommodate wheelchairs and other mobility devices, however we do provide safe storage of these mobility devices and assistance in boarding the train. Passengers who use wheelchairs can receive assistance during boarding and disembarking. We recommend that you inform us ahead of time to ensure we have the necessary arrangements in place.
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Priority Seating: Priority seating for individuals with special needs, including those with mobility or cognitive impairments, is available on all trains. These seats are clearly marked and are offered to passengers who require them.
2. Assistance Requests
We encourage passengers with special needs to contact us ahead of their travel date, if possible, to arrange for any assistance required. This may include help with boarding, seating, and disembarking. You can reach our customer service team at:
Email: admin@wfprr.org
Phone: (636) 587-3538
If you require assistance during your journey, please let a member of our crew know, and we will make every effort to accommodate your needs.
3. Service Animals
We welcome passengers traveling with service animals. Service animals are permitted to accompany their owners onboard the train, provided that the animal remains under control and does not disrupt the comfort or safety of other passengers.
4. Accessibility Adjustments on This Site
We have adapted this site in accordance with WCAG 2.1 guidelines, and have made the site accessible to the level of AA. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also:
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Used the Accessibility Wizard to find and fix potential accessibility issues
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Set the language of the site
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Set the content order of the site’s pages
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Defined clear heading structures on all of the site’s pages
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Added alternative text to images
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Implemented color combinations that meet the required color contrast
5. Feedback for Continuous Improvement
We value feedback from our passengers to improve the accessibility of our services. If you have suggestions, concerns, or if you encounter any barriers to accessibility, please reach out to our customer service team, and we will work diligently to address your concerns.
6. Contact Us
For more information or assistance with travel arrangements, please contact us:
Wabash Frisco & Pacific
Email: admin@wfprr.org
Phone: (636) 587-3538
Address: 155 Grand Avenue, Glencoe, MO 63038
We are committed to ensuring that all passengers, regardless of their needs, can travel with dignity and ease.